Return Policy

At Orok, we want you to be completely satisfied with your purchase from www.oroktoy.com. If for any reason you are not satisfied, we offer a straightforward return policy to ensure a hassle-free experience. Please review the details below.
Eligibility for Returns
  • Items must be returned within 30 days of the delivery date.
  • Products must be unused, in their original condition, and in the original packaging with all tags, labels, and accessories included.
  • Items marked as “final sale” or “non-returnable” are not eligible for returns.
Return Process
  1. Contact Us: To initiate a return, email us at wenwen@pinkpunch.com with your order number and reason for the return.
  2. Receive Return Authorization: We will provide a return authorization and instructions, including the return shipping address. Returns without authorization will not be accepted.
  3. Ship the Item: Pack the item securely in its original packaging and ship it back to us using the provided instructions. Customers are responsible for return shipping costs unless the item is defective or we made an error with your order.
  4. Inspection and Refund: Once we receive and inspect the returned item, we will notify you via email about the approval or rejection of your refund. If approved, your refund will be processed to the original payment method within 7-10 business days.
Refunds
  • Refunds will be issued for the original purchase price of the item, excluding original shipping fees.
  • Refunds for returned items may take up to 7-10 business days to process after we receive the item.
  • If you paid using a credit card, the refund may take additional time to appear on your statement, depending on your card issuer’s policies.
Exchanges
  • We do not offer direct exchanges at this time. If you wish to exchange an item, please return the original item and place a new order for the desired item on www.oroktoy.com.
Defective or Damaged Items
If you receive a defective, damaged, or incorrect item, please contact us at wenwen@pinkpunch.com within 7 days of delivery with your order number and photos of the issue. We will provide a prepaid return shipping label and either replace the item or issue a full refund, including shipping costs, upon receipt and inspection.
Non-Returnable Items
The following items cannot be returned:
  • Items marked as “final sale” or “non-returnable.”
  • Used or opened products.
  • Gift cards.
Shipping Costs
  • Customers are responsible for return shipping costs unless the return is due to a defective product, damaged item, or an error on our part.
  • We recommend using a trackable shipping method, as we are not responsible for items lost or damaged during return shipping.
International Returns
For international orders, please contact us at wenwen@pinkpunch.com for specific return instructions. Note that international customers are responsible for return shipping costs and any applicable customs duties or taxes, unless the return is due to our error or a defective item.
Changes to This Policy
We may update this Return Policy from time to time to reflect changes in our practices or for operational reasons. Any updates will be posted on this page.
Contact Us
If you have any questions about our Return Policy or need assistance with a return, please reach out to us at wenwen@pinkpunch.com.
Thank you for shopping with Orok! We’re here to make your experience as smooth as possible.
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