Payment Policy

At Orok, we aim to provide a secure and convenient payment process for all purchases made through www.oroktoy.com (the “Site”). This Payment Policy outlines the terms and conditions related to payments for orders placed on our Site. By making a purchase, you agree to comply with this Payment Policy.
1. Accepted Payment Methods
We accept the following payment methods:
  • Major credit and debit cards (e.g., Visa, MasterCard, American Express, Discover).
  • Digital wallets (e.g., PayPal, Apple Pay, Google Pay, where available).
  • Other payment methods as indicated at checkout.
Payment methods may vary depending on your location and are subject to change without notice. All payments must be made in USD unless otherwise specified.
2. Payment Processing
  • Authorization: When you place an order, your payment method will be authorized for the full amount, including the product price, applicable taxes, and shipping fees. The actual charge will occur once your order is processed and shipped.
  • Secure Transactions: We use third-party payment processors to ensure secure handling of your payment information. We do not store your credit card or payment details on our servers.
  • Order Confirmation: Upon successful payment authorization, you will receive an order confirmation email. If we are unable to process your payment, we will notify you, and your order may be canceled.
3. Pricing and Taxes
  • All prices displayed on the Site are in USD and exclude applicable taxes, duties, and shipping fees unless otherwise stated.
  • You are responsible for any sales tax, value-added tax (VAT), customs duties, or other taxes applicable to your order based on your location. These will be calculated and displayed at checkout.
  • We strive to ensure pricing accuracy. In the event of a pricing error, we reserve the right to cancel orders affected by the error and notify you of such cancellation.
4. Billing Information
  • You agree to provide accurate, current, and complete billing information at checkout, including your name, billing address, and payment details.
  • If your payment method is declined or there is an issue with your billing information, we will contact you to resolve the issue. Failure to provide valid payment information may result in order cancellation.
5. Refunds
  • Refunds are processed in accordance with our Return Policy, available at www.oroktoy.com/returns.
  • Approved refunds will be issued to the original payment method within 7-10 business days after we receive and inspect the returned item.
  • Depending on your payment provider, it may take additional time for the refund to appear in your account.
  • Original shipping fees and any customs duties or taxes are non-refundable unless the return is due to a defective product, damaged item, or an error on our part.
6. Fraud Prevention
  • We reserve the right to verify payment information and screen orders for potential fraud or unauthorized activity.
  • We may cancel or refuse orders if we suspect fraudulent activity or if payment authorization fails.
7. International Payments
  • For international orders, you are responsible for any currency conversion fees, international transaction fees, or other charges imposed by your payment provider.
  • Customs duties, import taxes, or other fees imposed by your country are your responsibility and will not be covered by Orok unless otherwise stated.
8. Failed or Disputed Payments
  • If a payment fails or is disputed, we may contact you to resolve the issue. Unresolved payment issues may result in order cancellation or suspension of your account.
  • You agree not to initiate chargebacks or disputes with your payment provider without first contacting us at wenwen@pinkpunch.com to resolve the issue.
9. Changes to This Policy
We may update this Payment Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with the effective date. Your continued use of the Site constitutes acceptance of the revised policy.
10. Contact Us
For questions or concerns about our Payment Policy or assistance with a payment issue, please contact us at:
Email: wenwen@pinkpunch.com
Last Updated: June 26, 2025
Thank you for shopping with Orok. We are committed to ensuring a secure and seamless payment experience